Frequently Asked Questions

Everything you need to know about shopping at Hibiscus House

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

Do you offer international shipping?

Currently, Hibiscus House ships to the United States and Canada. We are working on expanding our delivery services to more international destinations soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, we prioritize working with suppliers who adhere to fair labor practices and sustainable manufacturing processes to ensure the highest quality for our customers.